QueueFront Website Terms & Conditions
Last Updated: [27 Oct 2025]
Please read these Terms and Conditions (“Terms”) carefully before using the QueueFront website located at www.queuefront.co.uk (the “Website”).
By accessing or using the Website and related online services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
1. Who We Are
We are A N Essentials Ltd, trading as QueueFront, located at 167–169 Great Portland Street, London W1W 5PF, United Kingdom.
QueueFront provides a digital queue-management and pre-order drinks system that helps Night Clubs, Bars, and Festival Promoters (NCBFPs) streamline service operations, manage queues, and improve customer experience.
These Terms apply to all visitors, registered users, and venue partners accessing or using our Website and Services.
2. What This Agreement Covers
This agreement governs your use of:
- The QueueFront Website and all content, software, and data displayed on or accessible through it.
- Any Services, APIs, integrations, or online tools provided by QueueFront.
- Any updates, feature enhancements, or supplemental tools that we release in the future.
3. Your Privacy
Your privacy is important to us. We collect, use, and safeguard your personal data as described in our Privacy Policy. We also work with trusted third-party processors that follow their own privacy frameworks, including:
Please note that internet transmissions may not always be completely secure and may be intercepted by others even if encrypted.
4. Cookies and Tracking
The Website uses cookies and analytical tracking tools to enhance performance, remember user preferences, and improve overall functionality.
By continuing to browse the site, you consent to our use of cookies as outlined in our Cookie Policy.
5. Licence to Use the Website
We grant you a limited, non-exclusive, non-transferable licence to access and use the Website for lawful business or informational purposes.
You agree not to:
- Copy, reproduce, or distribute any content without prior written consent.
- Modify, alter, or reverse engineer any element of the Website.
- Rent, sell, or sublicense any part of the Website or Services.
- Use the Website for unlawful, fraudulent, or malicious activity.
This licence is personal to you and cannot be assigned or transferred.
6. Acceptable Use
You must not:
- Introduce viruses, malware, or harmful code.
- Attempt to hack, disrupt, or overload the Website or its servers.
- Collect or harvest data from other users or the system.
- Post or transmit offensive, defamatory, or illegal content.
QueueFront reserves the right to restrict or terminate access if misuse or non-compliance is detected.
7. Technical and Location Data
By using the Website, you consent to QueueFront collecting limited technical and analytical data such as browser type, device ID, and location (when enabled) to optimise performance and functionality. You can disable location features at any time through your browser or device settings.
8. Support and Contact
For help or feedback about our website or services:
info@queuefront.co.uk
07973 317 329
www.queuefront.co.uk
We may contact you via email, SMS, or post using the contact details you have provided.
9. Updates and Changes
We may periodically update these Terms to comply with the law or improve Services. Where changes are significant, we will provide at least 14 days’ notice via email or notice on the Website. Continued use after changes indicates acceptance. We may also update or temporarily suspend parts of the Website to perform maintenance, address security issues, or introduce new functionality.
10. Third-Party Links and Services
The Website may contain links to third-party websites or services. These are provided for convenience only, and QueueFront is not responsible for their content, security, or policies. Use such websites at your own discretion.
11. Intellectual Property
All intellectual property rights in the Website and Services belong to A N Essentials Ltd or its licensors. You acquire no ownership rights other than the limited licence to use the Website under these Terms. All brand names, logos, and trademarks are the property of their respective owners.
12. Limitation of Liability
QueueFront provides the Website and Services “as is” and “as available.”
While we make every effort to ensure accuracy, we do not guarantee that the Website will always be error-free or uninterrupted.
We are not responsible for:
- Errors or disputes arising from partner venues or their products.
- Loss of profits, revenue, or business opportunities.
- Data loss or system interruptions beyond our control.
We do not exclude liability for death, personal injury, or fraud caused by our negligence.
13. Venue Responsibilities
QueueFront facilitates queue-jumping and drink pre-ordering between customers and venues, but does not handle drink preparation, fulfilment, or service.
All product-related issues (quality, delivery, delays, or refunds) must be addressed directly with the venue where the order was placed.
14. Events Beyond Our Control
QueueFront is not liable for delays or failures caused by events outside our reasonable control, including power outages, strikes, system failures, or acts of nature.
15. Account Registration
If you register your club or venue on the Website, you agree to:
- Provide true, current, and complete information.
- Keep login details secure and confidential.
- Accept responsibility for all activity under your account.
We may suspend or terminate access if misuse or fraudulent activity occurs.
16. Termination
We may terminate your access immediately if you breach these Terms.
Upon termination:
- You must cease all use of the Website and Services.
- We may disable your account and restrict future access.
17. Transfer of Rights
We may transfer our rights or obligations under these Terms to another organisation.
You may only transfer your rights with our prior written consent.
18. Severability
If any part of these Terms is found unlawful or unenforceable, the remaining sections will remain in full force.
19. Delay in Enforcement
If we delay enforcing these Terms, we do not waive our rights to enforce them in the future.
20. Governing Law and Jurisdiction
These Terms are governed by English law. You may bring legal proceedings in the courts of England and Wales. If you reside in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
21. Contact Information
For all legal, support, or general inquiries, contact:
A N Essentials Ltd (QueueFront)
167–169 Great Portland Street, London W1W 5PF
info@queuefront.co.uk
07973 317 329